What data do we collect?
When you buy a travel insurance policy from SafeTreker, we need to store relevant information about you and any other people insured on that policy. At the point of purchase, we will a) store personal information about you (and any others who may be insured on your policy) such as name, address and date of birth in order that we may identify you in relation to the policy, b) allocate to your policy a policy number so that we can track your cover if need be, c) allocate you (and any others insured on your policy) a unique identity number, a tag number for use in the event of a medical emergency.
Sensitive personal data which we will never collect
We do not collect sensitive data about the following:
- your racial or ethnic origin
- any alleged commission or conviction of a criminal offense
Why do we need this information?
To manage your travel insurance policy and provide our membership services to you, we need to collect and store your personal data in order to manage your insurance coverage, fulfil your purchase in terms of delivering documentation and manage any claims which you may wish to submit.
To communicate with you and manage our relationship with you
Occasionally we may need to contact you by email and/or SMS. This may be for a variety of reasons such as alerting you to the expiry of your policy or managing a claim. We may also use your data to inform you of changes to our services and to inform you of SafeTreker insurance products and services which may be of assistance to you or enhance your overall experience or to invite you to participate in competitions or contribute to our blog. If you are using our mobile app, we may also send you app notifications for these purposes.
To personalize and improve your customer experience SafeTreker also uses information acquired via the website the better to understand how it is being used and how our services can be developed. It is essential to be aware that this type of information is aggregate data (such as the total number of website visitors) and does not identify individuals.
You control your own data
As long as you retain insurance with us, then we must keep your data. However, you have a right to request access to the personal data that we hold about you. If you detect that the information that we hold about you is wrong or misleading, then we will facilitate the correction of that data immediately upon your request to do so.
If you would like to request a copy of your data, then please write to us with your name, your policy number and we will facilitate this for you.
Erasing your data
On the expiration or cancellation of your insurance policy, you wish to close your SafeTreker membership and erase all of the data which we hold on you. That facility is available to you by logging in to your membership account. Once deleted, we will keep zero information on you and you will receive no further communication from us.
Do we disclose your data to any 3rd parties?
In the ordinary course of arranging and administering any insurance contract(s) and to ensure the delivery of satisfactory customer experience, it may be necessary to share data with a select number of business partners. Your information will only be shared with business partners for the following purposes:
Our underwriters Nationwide Mutual Insurance Company, who must be informed of the SafeTreker policy you have bought so that they may administer it.
Your personal information will not be added to any database and used for further marketing purposes, unless with your express permission. Express permission would be confirmed through receipt of an e-mail message, verbal consent, or you're opting into permission-based marketing.
SafeTreker will never share, rent or sell your information with third parties outwith the above close circle of business partners unless ordered to do so by a court of law.
Cookies or other tracking technology
Cookies are small pieces of information stored on your computer's hard drive by your browser to facilitate smooth navigation of the website and remembering aspects of your site use. If you no longer wish to have our cookies present on your browser, you can remove them by visiting the “Manage Website Data” (for Safari) in the Preferences section or its equivalent in other browsers.
We are committed to taking every possible technical and procedural measure to protect your personal data against any accidental, unauthorized or unlawful access or loss, destruction or damage. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, SafeTreker has in place appropriate physical, electronic and managerial procedures designed to safeguard and secure the information that is collected through the website.
When we collect the personal data which you provide via our website, this information is transmitted across the internet securely using high-grade, industry-standard encryption to our internet server solution provider Rackspace.
For credit card transactions, we use SagePay, a third party, Payment Card Industry Data Security Standard (PCI DSS) compliant credit card payment service provider and the largest such organization in the country. PCI DSS is a standard that ensures the highest security standards to protect your payment card details when you are sending us this information.
Further information and contact details
Post Office Box 2284
Fairhope, Alabama USA 36533